Condominium Boards: The Contract Client

• The board manages the hydraulic system of the entire building with a common background: it is the natural contract client.
• It is entered with the evaluation of the system delivered in writing, not with a discount.
• The contract sets maintenance of tanks and pumps, response time and replacement in stages.
• The leaks between floors decide the reputation in the building: clear diagnosis and careful communication.
• The invoice, the RIF and the reportable presentation are the entry condition.
• The satisfied board refers to each owner and to the neighbouring boards.

This is the best customer a plumbing company can have: it contracts recurrent maintenance, pays with common fund, refers to all owners and, when satisfied, it stays years. This piece is the manual for winning and keeping it: who decides and how, what it buys, how it comes in with the evaluation of the system, how the contract is structured, how the leaks are handled between floors - the conflict that decides the reputation in the building - and how the board becomes the main reference point. It is based on the plumbing manual in Venezuela. The deal is summarized: The plumber of the building is the plumber of each apartment.

Marketing guide for companies legally registered in Venezuela. None of the above constitutes technical, legal or financial advice. The technical scope of the maintenance and evaluation of the system belongs to the certified plumbers and professionals. The contractual terms with condominiums and billing requirements are reviewed with the adviser in accordance with Venezuelan regulations and the applicable horizontal property regime. Prices are reported as range. Astra Results Marketing verifies each client against the sanctions lists applicable before providing services.

The client, I understand. The structure: a condo board chosen by the owners, with president, treasurer and vowels. Often an external administrator who manages charges and suppliers; and an assembly that approves the higher costs. Who decides in practice: the administrator or president for ordinary maintenance and emergencies; the assembly for the major replacement or the new contract. The common fund: the condo fee that the maintenance pays, with delay that limits what can be spent and that makes the replacement by stages the only way to do large works. The building's WhatsApp group: where each lack of water is discussed, where a plumber's recommendation is asked and where the supplier is judged in public - the channel of the relationship, according to the reputation that travels through WhatsApp. What the board is afraid of: the supplier that does not appear when the building runs out of water, the one that charges without bill, and the one that starts a work and leaves it half. The consequence: the company is sold to the board with what solves those three fears.

The product, with precision. The scheduled maintenance: cleaning of underground and air tanks as often as the technician determines, review of pumps, floats and controls, and of the main pipes, according to the contract that it retains. The deadline for response: when the building runs out of water - burning pump, empty tank, main pipe broken - a time in writing within hours that the company can meet. The electrical protection of pumps: because a burning lift pump leaves the whole building without water, protection as a product. The replacement by stages of the old network: and main pipes of 50-year-old buildings, budgeted in tranches for payment by the common fund, according to the replacement market. Coordination with the tank: when the water does not come, who brings it and how the tank of the building is filled. The invoice and the report: for each service, because the administrator is accountable to the assembly and needs papers. What you don't buy: the cheapest repair, because you already learned that the cheap one will fail again in a month and the WhatsApp group reminds you.

How you get in, no discount. The offer: a full hydraulic system assessment visit of the building - tanks, pumps, controls, main pipes, electrical protection, tank connection - given in writing with photos, status of each component, technical priorities and a proposal in stages. Why it works: is the document that no supplier has given to the board, the one that the administrator can submit to the assembly, and the one that shows that the company understands the building and not just the failure of the day. How it is offered: to the joints of the buildings where the company has already attended apartments - the satisfied owner opens the door - with the short reportable presentation and no aggressive sale. What the presentation includes: services, declared response times, area, equipment, RIF and billing capacity, payment forms, and two or three buildings served with permission, according to the commercial contract client. Legal registration as a condition: RIF, patent and invoice, said in the first conversation. What never: an entry discount that trains the board to wait for offers, nor a superficial assessment that promises what was not reviewed.

What you write. The system inventory as an annex: each tank, pump and component identified, because the contract covers specific components. The cadence by component: defined by the technical criterion - the tank, the pump, the floating, the pipe - and not by billing. The deadline for response: in hours for the building without water, in days for the rest, with priority over the declared residential service. The schedule: the maintenance that cuts the water is programmed and warned to the building in advance by the group. The price: in foreign exchange, fixed during the period of validity, with the periodicity that the common fund may hold, monthly or quarterly, foreign exchange prices for plumbing. The repairs: outside the contract or with preferential price, always with structured quote approved by the administrator before buying the spare part, according to the contribution with imported spare parts. The report: by photo visit, and a periodic summary of the state of the system that the administrator presents to the assembly. The cancellation: with notice and without punishment, and with the annual review of the contract with the adviser under the applicable regime.

The conflict that decides the reputation. The fact: The filtration of the bathroom from the eight floor to the roof of the seven floor is the most frequent and most conflictive emergency in the building, because it involves two owners who blame themselves and the board that must determine whether the pipe is common or private. What the company provides: the clear and written diagnosis of where the problem is and to whom it corresponds according to the installation - said as a technical criterion and with the final determination of responsibility referred to the board and its adviser -, according to the doctrine of the property regime. The communication: with the two owners and with the administrator, without taking sides, with photos and with the written quote of the repair. The registration: each noted filtration, because the repeated leaks in the same lower is the argument for the stage replacement. Why he wins the building: the company that solves the leak without conflict and with papers becomes the plumber of the two owners, of the board and of the WhatsApp group that saw it.

The channel of the relationship. The WhatsApp group of the board: the company enters when the board invites it, and participates with notices, reports and useful responses - without promotions - according to the rules of the channel. The maintenance notices: in advance, with the date, time and duration of the water cut, and with a reminder the day before. The visit report: photos of the tank before and after the revised pump, and what should be expected to be sent to the administrator and, if the board so authorizes, to the group. The emergency: the message that says " received, " the technician comes out in so long " in minutes, and updates until the water returns. The owner who writes directly: is met with the same standard, and is coordinated with the administrator when the problem is of the building. The rule: the board must feel that it has a plumber of its own, not a supplier.

The multiplier effect. To the owners: the satisfied board recommends to the company for the private work of each apartment - the bathroom, the kitchen, the own pump - and the plumber of the building becomes the plumber of each house. To the neighboring joints: the administrators and presidents know each other between buildings and ask for suppliers. The reportable presentation and the registration of named referrals make that channel, according to reference systems. To the other offices: the board asks the plumber for an electrician or an air technician, and reciprocity between trades is administered. The material: the reportable card and presentation, delivered to the administrator for pass without explaining anything. Renewal as referred to: the board that renews with the history of the system in hand is the one that recommends with the most conviction, according to the contract that it retains.

The board, according to the standard of attribution: the active condo contracts and their stay in months, as an insignia metric. The proportion of system evaluations that become a contract. Compliance with the response deadline when the building runs out of water, each time. Maintenance visits completed on date. Private work in apartments originating by the board, measuring the multiplier effect. Those referred to neighbouring meetings with a name; the conflict-free resolved leaks, registered; and the value per building per year, which almost always exceeds that of any residential client.

• Days 1-30: preparation. The legal record and the ability to billing ready to show. The short presentation for boards produced with response times that the company can meet. The evaluation template of the building system defined with photos and priorities. The contract with the board written with inventory, cadence, time, foreign exchange price, reports and cancellation, revised with the adviser under the applicable regime.
• Days 31-60: first together. The evaluations offered to the boards of the buildings where the company already attended apartments. The written reports to the administrator. The first contracts signed with report per visit; the protocol of leaks between the written floors - diagnosis, communication with the two owners and the administrator, quotation -.
• Days 61-90: network and reading. The presentation given to managers of neighbouring buildings. The registration of referred to with the board as active reference. The maintenance notices and reports to the group of the building as routine. And the first readings - conversion from evaluation to contract, response time fulfilled, private work originating from the board, value per building.

Astra Results Marketing works with Venezuelan plumbing companies remotely from its Miami office - 1101 Brickell Ave, Miami, FL 33131 - in Spanish and with dollar billing. It designs the entrance to the condo board: the reportable presentation, the evaluation of the system as a door, the contract with inventory and response time, the protocol of leaks between floors that the building wins, the communication by the group as a relationship and the board as a reference of owners and neighbouring buildings. Each project begins with the verification of compliance and an audit of contracts, time frames and portfolio through the business consulting. The agency's path can be verified in its Google profile and Yelp.

Because it manages the hydraulic system of the entire building - tanks, pumps, main pipes - with a common fund, contracts recurrent maintenance, refers to all owners for their private work and to the neighboring joints, and when it is satisfied it remains years. The value per building per year almost always exceeds that of any residential client.

With a written assessment of the building's water system, not with a discount. With the evaluation of the full hydraulic system of the building delivered in writing - photos, status of each component, priorities and proposed in stages - offered to the boards of the buildings where the company has already attended apartments, with the reportable presentation and with the RIF, the patent and the invoice said in the first conversation. Never with an entry discount, you train the board to wait for offers.

It sets the scope, the cadence, the response time and the price in writing. The inventory of the system as an annex, the cadence by component defined by technical criterion, the response time in hours when the building is left without water, the maintenance time notified to the building, the fixed foreign exchange price at the frequency of the common fund, the contribution repairs approved by the administrator prior to purchase, the report per visit and periodic, and the cancellation on notice revised with the adviser under the applicable regime.

With a written diagnosis of the cause before anyone is asked to pay for it. With a clear and written diagnosis of where the problem is and to which installation it corresponds, said as a technical criterion and with the final responsibility referred to the board and its adviser. With communication with the two owners and the administrator without taking sides, with photos and written quotation. And with record of each leak, because the repeated in the same lower one are the argument of the replacement by stages. Whoever solves them without conflict wins the whole building.

By the meeting's WhatsApp group when you invite it, with advance maintenance notices - date, time, length of the water cut - visit reports with photos and useful answers, without promotions. In emergency, the message received, the technician comes out in so much time - in minutes and updates until the water returns. The board must feel like it has a plumber of its own, not a supplier.

The satisfied board recommends to the company each owner for their private work and to the managers of neighbouring buildings, who know each other and ask for suppliers. It is facilitated with the reportable card and presentation delivered to the administrator, each reference is recorded with name and is appreciated, and the renewal with the history of the system in hand produces the most convincing recommendation.

READY TO BE THE PLUMBER OF THE BUILDING? Astra Results Marketing designs the entry to the condo board for Venezuelan plumbing companies: system evaluation, contract with response time, filtering protocol and board as reference. Astra Results Marketing · 1101 Brickell Ave, Miami, FL 33131 · +1 (786) 321-2866 · [email protected] Find us on Google · Yelp ▸ CALL (786) 321-2866 · ▸ REQUEST YOUR CONSULTATION